What kind of payments do you accept?
You can pay by Paypal, credit & debit card, Amazon Pay, Google Pay or Sofortüberweisung. It's very easy – simply choose a payment method in the second step during checkout.
Note: If you use our subscription service, you can currently only pay with Paypal or credit card. However, we are working on offering more payment options in the future.
Which delivery service takes care of my order?
We ship our parcels with DHL: as soon as the shipment is on its way, you will receive a confirmation email with the tracking code of your order. You can use this link at any time to find out where your package is currently located.
Where do you deliver to?
We ship to most countries in the EU – you will find a list under "Payment and shipping".
If your country is not on the list, please contact info@yfood.eu.
Can I also have my order delivered to a Packstation?
Sure! Just input your DHL Packstation as the delivery address. And please make sure that you provide the following information:
1. First and last name (according to registration)
2. Personal PostNumber/customer number (according to customer card)
3. The word "Packstation" in the street field (without stating a street!)
4. Enter the number of the Packstation in the house number field.
My package has not arrived. Now what?
Don't worry – we'll take care of it. Of course, we work extremely hard to ensure that all packages arrive as quickly as possible. However sometimes, due to unforeseen circ*mstances, things may not go as smoothly as planned. Therefore, if your package does not arrive on time, just send us an email at info@yfood.eu and we will help you resolve it.
How can I cancel my order?
It's a shame that you want to cancel your order. If something went wrong or there is something you are unhappy about, please let us know and we'll try our best to find a solution or you. If you want to cancel your order, simply contact us within 30 days of placing your order. Please note, however, that we are unable to cover the cost of return shipping.
My delivery is incomplete. What can I do?
Oh no! Needless to say, that's not supposed to happen! We're sorry if something went wrong here. Just send us an email at info@yfood.eu and we will take care of it.
Why have you raised your prices?
Unfortunately, the general price increases brought by the coronavirus pandemic and its consequences have hit us, too. Supply bottlenecks and other factors have therefore caused wholesale prices for us to soar. This means that we have to pay a higher purchase price for our high-quality raw materials, which is partially reflected in our sale prices. It is still in our best interest to offer you a good mix of high-quality raw materials and, at the same time, a fair price per meal, and we will do everything we can to ensure this remains the case.
What are the benefits of a yfood subscription?
It's quite simple – you save 15% on every order. And you get yfood delivered directly to your door without any hassle.
And, of course, we still want to maintain a high level of flexibility: that's why there is no minimum term, and you can change the delivery frequency as well as the product varieties and sizes at any time – and you can pause the deliveries whenever you want.
How do I make changes to my subscription?
You can do this via your account on our homepage: simply log in and access your features under Subscription. Here, you will find all your details and can pause or cancel your subscription. You can also change the number and frequency of deliveries and the due date, as well as add or remove products. If you want to amend the address for your subscription, simply do this in the Order Overview.
Is there a minimum term for the subscription?
No – you have complete flexibility. The yfood subscription does not have a minimum term.
How do I register an account?
Registering is super easy: click on the Account button next to the shopping basket in the top-right corner of the website and you're good to go!
I've forgotten my password. What now?
No problem. It can happen to the best of us! Please send us an email to info@yfood.eu, and we will reply with a reset link. All you have to do is confirm it and you'll be back in your account in no time.
How does "Refer a friend"?
Recommend yfood to your friends, and you will both receive a €10 yfood voucher.
All you have to do is register here, and your unique friend referral link will be created.
Share this link with your friends, for example, via WhatsApp, email, or Facebook.
The link includes a €10 voucher for your friends (only valid for new customers with a minimum order €35)
As soon as your friends place their first order using your unique link, you will also receive your €10 voucher in your email inbox (minimum order of €35).
How do I redeem my voucher?
Simply enter your code during the order process – you'll have the opportunity to do this just before selecting your preferred payment method. Please note: the vouchers are only valid for individual purchases and not for subscriptions (For subscription, we offer a 15% discount by default), or other items that are already on discount.
